Terms & Conditions
Shipping & Returns Information
PLEASE NOTE WEIGHT BASED SHIPPING DOES NOT INCLUDE NT and some other remote parts of Aus, and no PO BOXES AS ITS A COURIER
if you need to email us our email is email@example.com
Our shipping rates are as follows: Australia Post real-time rates
All orders are shipped usually within 1 working day and you will be notified when posted.
If you have not received an order within 10 days, please notify us by e-mail
Goods Damaged in transit
Unfortunately, this happens very rarely sometimes, Please accept your parcel and take photos and email us
in most cases we will refund damaged or we can reship extra with your next order - this is for Glass jars only
Goods refused and returned to us unopened are classed as returns and are subject to our refunds and returns policy
When ordering large items, flow hoods HEPA filters etc Please request insurance when order these large items, even tho we go to great lengths to protect them during shipping sometimes they are damaged
Refunds and Returns
Returns accepted if the buyer sends the goods back in original condition within 2 weeks of receiving your item.
Refunds will be less any postage costs, Bank charges etc.
- Credit Card through PayPal as a guest (you don't need a Paypal account)
- Bank Transfer (please note international transfers all bank fees must be covered)
- Credit card over the phone